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Emergency Withdrawal

This page describes how users can withdraw their savings directly through a block explorer, for example, if the BitSave site is unavailable

If the Bitsave website or app is ever offline, your funds are still safe on the blockchain. You can withdraw them yourself using a public blockchain explorer such as Etherscan (or the explorer for the network Bitsave is deployed on).

You do not need technical skills, but you must carefully follow the steps and use the same wallet that you used to create the saving.

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1. Open the Bitsave contract on the block explorer

Go to the official blockchain explorer for the network (for example, Etherscan or BaseScan).

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You can find the supported chains and contract addresses on the Contracts Page

In the search bar, paste the official Bitsave contract address found here. This is the main Bitsave contract that manages all user accounts. Make sure you copy this address from an official Bitsave source.

You will arrive at the contract page showing the "Contract" tab. click that

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2. Connect your wallet

Click the “Contract” tab, then choose “Write Contract.”

You will see a button that says “Connect to Web3” or “Connect Wallet.” Click it and connect the same wallet you used to create your Bitsave savings.

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If you connect a different wallet, you will not be able to access your savings.

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3. Find the withdrawSaving Function

Scroll through the list of available functions until you see:

withdrawSaving

This is the function used to withdraw your funds.

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4. Enter the Exact Name of Your Saving

In the input box, type the exact name of your saving.

The name must match perfectly, including:

  • Capital and lowercase letters

  • Spaces

  • Symbols

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If you created the saving on a phone, your keyboard may have added a space at the end of the name without you noticing. If the withdrawal fails the first time, try again with one extra space at the end.

Example:

  • My Holiday Fund

  • My Holiday Fund ← same name with a space at the end

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5. Send the Withdrawal Transaction

Click “Write” or “Send Transaction.”

Your wallet will open and ask you to approve the transaction. You will need a small amount of the network’s gas token (like ETH or BNB) to cover transaction fees.

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6. Wait for Transaction Confirmation

After confirming in your wallet, the transaction will be processed on the blockchain.

  • If your saving has reached its maturity date, you receive the full amount

  • If you withdraw early, the penalty you agreed to when creating the saving is automatically deducted

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7. Check That Your Funds Arrived

Once the transaction is successful, the funds are sent directly to your wallet.

  • If you saved in the network’s native coin (like ETH or BNB), your wallet balance increases

  • If you saved in a token, you will receive that token in your wallet

You can confirm by viewing the transaction details on the explorer and checking for a transfer to your address.

Your saving is now closed on-chain and cannot be withdrawn again.

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Important Things to Remember

  • You must use the same wallet that created the saving.

  • The saving name must be entered exactly as it was originally created.

  • If you withdraw before the maturity date, a penalty may reduce the amount you receive.

  • Never share your private key or seed phrase with anyone. Bitsave support will never ask for it.

If a transaction fails, do not panic — your funds remain in your personal savings contract. Check that the name is correct and that you have enough funds in your wallet to pay the network gas fee, then try again.

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